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The Difference Between a Page, an Article, an FAQ, a Blog, and a Knowledgebase

Posted 10 May 2018,  Doug DePrenger

This article describes how pages, articles, faq, blog, and knowledgebase organize articles.

Pages, articles, faq, blog, and knowledgebase (entities) are similar in that they all contain one or more articles. An article is a composition about a particular topic. An article may contain text, images, and website links. All the aforementioned items use the same rich text editing editor.

Each entity organizes articles in a different fashion.

The pages menu may or may not be in the web site template. It usually is. The pages menu shows all the links of the active pages. The pages menu may be vertical or horizontal or both. It depends on how the web site template is set up.


There are three types of pages: required, predefined, and custom. The home page and catalog page are required. Pages such as articles, blog, event calendar are predefined. Custom pages are ones the store admin creates. All three have links on the pages menu.

A custom page is one article. Pages are accessed via a link on the pages menu. Each page has its own link in the pages menu. More can be found here.


Think of articles as a one category list of articles. The list of articles is accessed via a link in the pages menu. One clicks on the Articles link then the list of articles appears. Articles are all grouped together./p>


The blog contains one or more articles listed chronologically. It also has static pages, which can be put in any order. More can be found here.


A KB (knowledgebase) has lists and categories of articles. There is one link in the pages menu. More can be found here.


An FAQ is one page containing questions and answers. It is accessed from a link on the pages menu. The questions are listed at the top. Each question is a link to the answer.

Each entity is listed in the store admin on the Web Site > Pages list. The attributes of an entity, such as its title, can be changed by editing their entry on the Pages list. More on the attributes can be found here.