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Troubleshooting product problems

Troubleshooting product problems (E-store > Products).

Q: When clicking on the product's dropdown list of items (Estore > Products) there are missing characters at the end.

A: There is a limit of 70 characters to be displayed in the dropdown list. The characters (i.e. Item Name) are really there, but only the first 70 are shown. If a catalog number is being used, the catalog number is added on the end of the item name, for display purposes only, in the dropdown. It may look like the catalog number is missing or truncated.

Keep in mind, the characters displayed are proportional, that is, an 'i' takes up less space than an 'm'.

Q: How do I delete an image in a product?

A: Deleting is a bit cryptic. To delete an image, clear out the entire image path then click somewhere else. The path will be gone, along with the image. Save the changes.

If you accidentally clear out an image path, go to something else; i.e. don't save the changes for the product.

The image is not really removed from the server, though; it is just not used in that particular instance. If you want to permanently delete the image, there are two images: the large image and the thumbnail image. Go into Web Site > Images > Large Image Directory to delete the large image. Go into Thumbnail Image Directory to delete the thumbnail image.